A 50% deposit is required in order to confirm your order and place it on our production calendar. Once a deposit is received, the order cannot be cancelled, and payment is non-refundable. The moment an order is placed on our calendar, we begin investing our time, manpower, and resources into building a superior quality product which we’ve built our reputation on. Because all orders are built to individual customer specifications, we do not accept returns on completed units. If you have an issue with your smoker, we are here to help and will do everything within reason to make sure your new smoker is to your satisfaction.